In yesterday's post, I shared some of the reasons I see for our agency to partner with nonprofits. There is probably one reason that needs greater explanation:
"These engagements offer our agency different kinds of challenges, ones that may help us innovate and uncover our potential to transform the world of marketing."
Allow me to clarify. One of the unique ways that imc2 intends to transform the world of marketing is by working to create more sustainable relationships between brands and people, relationships that are marked as much by trust as by transaction.
At the core of the approach is the belief that marketing has essentially entered a new era, one in which merely expounding product benefits or attempting to manipulate the emotions of consumers will no longer fly. With technology breeding radical transparency and consumer connectivity, brands have lost a certain degree of control. In other words, they are now in a fundamentally different relationship with people, a relationship that is closer to a real, interpersonal one. To thrive in this kind of relationship, brands must reach clarity on who they are in order to communicate and engage authentically. We call this purpose discovery, whereby brands seriously undertake to answer the question: Why are we here?
So, what does any of this have to do with the Weekend of Love? What can engagement with nonprofits possibly teach us as an agency?
First, unlike most for-profit companies, nonprofits typically begin at the opposite end of the spectrum. They begin with purpose. Collaboration and experience working with explicitly purpose-driven organizations seems like a no-brainer if we hope to bring similar thinking to for-profit clients.
Relatedly, while established nonprofits can certainly lose clarity of purpose, their goals are explicitly non-financial. One of our objectives is to deliver superior results - both financial and non-financial. We know how to move the needle on transactions, but do we really know what it takes to impact non-financial objectives? Nonprofits want to engage more volunteers, feed more of the hungry, house more of the homeless, heal more of the sick. If our agency wants to transform the world of marketing, we'll need to get familiar with these kinds of goals and start learning how to drive results.
Finally, nonprofits offer the unique challenge of driving transactions without selling a tangible product. Think about it: nonprofits typically depend on donor giving from those whose only reward is their feeling of involvement, of fulfillment, of living out personal values such as generosity, compassion, and community. This, in essence, is what we call "congruency" - alignment of values - a key driver of trust.
In closing, I realize that many might view this weekend of pro bono work to be charitable and purely altruistic. I'm not sure it has to be. In fact, I think these engagements are critical opportunities to fulfill our vision of transforming the world of marketing.